Introduction
If your order is delayed or your tracking has not updated for a few days, this guide explains what to check first and when to contact support for help.
Before you contact support
Start by checking the tracking link in your dispatch email. This usually shows the latest scan from the carrier and may confirm that your parcel is still moving through the delivery network.
- Open the tracking link in your dispatch email
- Check for the most recent carrier scan or delivery update
- Allow a few days for tracking to update after collection, as some parcels do not show movement immediately
When to contact support
Contact support if your order still appears stuck, your delivery is later than expected, or the tracking has not updated after a reasonable amount of time.
What to include in your message
To help us investigate quickly, please include the following details when you contact support:
- Your order number
- Your tracking details or tracking number
- Any relevant delivery updates you have already seen
What happens next
Once we receive your details, we will investigate with the carrier and confirm the next steps with you.
Need more help?
If you still need assistance, contact our support team with your order number and tracking information so we can look into it for you.