Introduction
Once your order has been dispatched, you can track its progress using the tracking link or tracking number sent in your dispatch confirmation email. This article explains how to check delivery updates, what to do if tracking has not updated yet, and how to get help if you cannot find your dispatch email or the tracking number is not working.
How to track your order
Open your dispatch confirmation email.
Look for the tracking link or tracking number included in the email.
Select the tracking link or copy the tracking number into the carrier’s tracking page.
Check the latest delivery updates directly with the carrier.
If tracking has not updated yet
It can take some time for the courier to scan the parcel after dispatch. If your tracking information is not updating straight away, please allow a little time and check again later.
If you cannot find your dispatch email
If you cannot find your dispatch confirmation email, check your inbox, junk, and spam folders. Make sure you are searching for emails from [support email] or [brand name].
If your tracking number is not working
If the tracking number is not recognised or the carrier page shows an error, try again later. If the issue continues, contact support and we can check the status of your order for you.
Contact support
If you need help with your order tracking, contact our support team with your order number and any tracking details you have available. We will be happy to help you check the status of your order.