Introduction
Use this guide to apply a discount code or gift card during checkout. If your code does not work, follow the checks below to make sure it is valid and entered correctly.
Where to enter your code
At checkout, enter your discount code or gift card in the promo code or payment section before you complete your order. The exact location may vary depending on the checkout page.
Before you apply the code
Make sure the code has not expired.
Check that the code is still valid for the items in your basket.
Review any minimum spend requirements or product restrictions.
Confirm the code has not already been used.
Check for typing errors, extra spaces, or missing characters.
If the discount still does not apply
Re-enter the code carefully and try again.
Check the offer terms to make sure your order meets all conditions.
Remove any items that may not be eligible for the discount.
Try refreshing the checkout page and entering the code again.
Contact support
If the code still will not work, contact support with the discount code or gift card details and a brief description of the issue. We can help check the code for you.
Additional information
Some offers can only be used once, may apply to selected products only, or may not be combined with other promotions. If you are unsure about the terms of a code, review the offer details before placing your order.