Introduction
If your item does not fit or you have changed your mind, this guide explains how to request a return or refund. Please check your order eligibility first, as returns are only available for items that meet the conditions in our returns policy.
Check whether your order is eligible
Before starting a return, review the returns section in your account or the order confirmation email. This will show the return instructions, the return window, and any item-specific conditions.
- The item must be unused and in its original condition.
- All original packaging, tags, and accessories required by the policy must be included.
- The return must be requested within the eligible return timeframe.
How to request a return
Sign in to your account and open your order details.
Look for the returns option or return instructions in the order confirmation email.
Follow the prompts to select the item you want to return and choose the reason for the return.
Complete any required return steps, such as printing a label or arranging a drop-off.
Refund timing
Once your return is received and inspected, your refund is usually issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Need an exchange or cannot find the return option?
If you cannot find the return option, or if you need help with an exchange, contact support with your order number. We will guide you through the next steps.
Additional information
For the latest return rules, always refer to the returns policy shown in your account or order confirmation email. If your item is not eligible for return, support can advise on any available options.