Introduction
If you can’t sign in to your account, you can reset your password from the sign-in page. Follow the steps below to request a reset link, create a new password, and regain access to your account.
How to reset your password
Go to the sign-in page.
Select the password reset option.
Enter the email address associated with your account.
Check your inbox for the password reset email.
Open the reset link in the email and follow the instructions to create a new password.
Sign in again using your new password.
If you do not receive the reset email
If the reset email does not arrive, try the following checks:
Check your spam or junk folder.
Make sure you entered the correct email address for your account.
Wait a few minutes and refresh your inbox.
Contact support
If you still can’t access your account, contact support for help. Include your account email address and a brief description of the issue so the team can assist you more quickly.
Additional information
If your organisation uses a different sign-in method or has additional security requirements, you may need to follow [Insert account recovery process] or contact your administrator.