Introduction
If you need to update your delivery address after placing an order, it may be possible to do so before the order is dispatched. Acting quickly gives you the best chance of making the change before shipping begins.
Before you start
To help us check whether the address can be updated, please have your order number and the correct delivery address ready.
- Order number
- Full name on the order
- Correct delivery address
- A contact email or phone number linked to the order
How to change your delivery address
Check your order details as soon as possible to see whether the delivery address can still be edited.
If an edit option is available, update the address and save your changes.
If you cannot edit the address yourself, contact support immediately and include your order number and the new delivery address.
Wait for confirmation before assuming the address has been updated.
If your order has already shipped
Once an order has been dispatched, the delivery address usually cannot be changed. In some cases, we may be able to check whether a carrier redirect is available, but this depends on the shipping service and the stage of delivery.
Tips to avoid delivery issues
- Review your shipping details carefully before completing checkout.
- Make sure your address includes the correct flat, building, or business name if needed.
- Use a delivery address where someone will be available to receive the parcel if required.
Contact support
If you need help updating your delivery address, contact our support team as soon as possible with your order details and the new address.
Additional information
Address changes are not guaranteed and depend on the order status, fulfilment timing, and carrier restrictions. If you are unsure whether your order can still be updated, contact support right away.