Introduction
If you want to stop your subscription from renewing, or you need to pause it before your next billing date, you can usually manage this from your account or subscription page. This article explains the general steps and what to do if you do not see the option you need.
Before you begin
Make sure you can sign in to your account.
Check your next billing date so you complete the change in time.
Have your subscription or plan details ready.
Some subscriptions may not offer pause or cancellation options in the account area.
How to cancel or pause renewal
Sign in to your account.
Go to your subscription or billing page.
Select the plan you want to change.
Choose one of the available options, such as cancel, pause, or turn off auto-renew.
Follow the on-screen prompts to confirm your change.
Check for a confirmation message or email to make sure the change has been saved.
Important timing
To avoid being charged for the next renewal period, complete the change before your next billing date. If you wait until after the renewal has processed, the change may only apply to a future billing cycle.
If you cannot find the option
If you do not see a cancellation or pause option in your account, contact support. We can review the available options for your subscription and help you understand what is possible for your plan.
What happens next
If cancellation is successful, your renewal should stop according to the terms shown in your account.
If your subscription is paused, billing and access may be suspended until the pause ends, depending on your plan.
Always keep your confirmation for your records.
Need help?
If you need help with your subscription renewal, contact support and we will review your account with you.