Introduction
You can manage most of your Blue Light Card account details in your account settings. This article explains how to update your email address, password, and personal information, and what to do if you need extra help.
Before you start
To make changes to your account, you’ll need access to your Blue Light Card account in the app or on the website. In some cases, extra verification may be required for security reasons.
Update your account details
- Log in to your Blue Light Card account in the app or on the website.
- Go to your profile or account settings.
- Select the details you want to change, such as your email address, password, or personal information.
- Enter your new details and save the changes.
- If prompted, complete any verification steps to confirm the update.
What you can usually update yourself
- Email address
- Password
- Personal details in your profile
If you can’t make the change
If you can’t access your account, or the change you need isn’t available in your settings, contact the Help Centre. The team can advise on the next steps and let you know if any additional verification is needed.
Security and verification
For your security, some account changes may need extra checks before they can be completed. This helps protect your Blue Light Card account and personal information.
Need more help?
If you still need support, please contact the Blue Light Card Help Centre for help with account access or updating your details.