Introduction
You can redeem many Blue Light Card offers in-store by showing a barcode or QR code from the Blue Light Card app or website at checkout. This guide explains how to use your offer, what to check before you shop, and what to do if the retailer cannot scan the code.
Before you go to the store
Always check the full offer details before you visit the retailer. Some offers are only available in selected stores, on specific products, or when you spend a minimum amount.
- Open the offer in the Blue Light Card app or on the website.
- Read the terms and conditions carefully.
- Check whether the offer is valid in the store location you plan to visit.
- Confirm whether the offer applies to all items or only selected products.
- Check for any minimum spend or other redemption requirements.
How to redeem the offer in-store
- Open the relevant offer in the Blue Light Card app or website.
- Show the barcode or QR code at the checkout when the retailer is ready to scan it.
- Follow any instructions shown on the offer page or given by the retailer.
- Complete the purchase once the discount has been applied.
If the barcode or QR code will not scan
If the retailer cannot scan your code, try these quick fixes first:
- Increase your screen brightness.
- Zoom in on the barcode or QR code if needed.
- Ask the retailer to try scanning it again.
- Refresh the offer page and try again.
If it still does not work, the offer may have expired, may not be available at that location, or may need a different redemption method.
When to contact the Help Centre
Contact the Help Centre if you still cannot redeem the offer. Please include the offer name, retailer, store location, and a screenshot if possible. This helps the team investigate the issue more quickly.
Additional tips
- Check the offer before you queue at the till.
- Keep your phone charged so the code is available at checkout.
- Make sure you are using the latest version of the Blue Light Card app.
- If a retailer has a different redemption process, follow their instructions.