Introduction
If you’ve bought the wrong Shopping Card or selected the wrong amount, we understand you’ll want to fix it as quickly as possible. Shopping Card purchases are usually processed very quickly, so cancellations or refunds may not be possible once the order has been confirmed.
Check your order status
Before contacting us, check the order details in the Blue Light Card app or website to confirm the retailer, card value, and current status. This will help you understand whether the order is still pending or has already been issued.
- Retailer name
- Card value
- Order status
What to do if the order is still pending
If the purchase is still pending, contact the Help Centre as soon as possible and include your order number and full details of what went wrong. The sooner you get in touch, the better the chance we have of reviewing whether anything can be changed.
What to do if the card has already been issued
If the Shopping Card has already been issued, cancellation or refund options may be limited. In this case, the support team can advise whether the retailer allows any changes or refunds, and what next steps may be available.
Information to include when you contact us
- Your order number
- The retailer you selected
- The amount purchased
- A clear explanation of the error
Need more help?
If you still need help, contact the Blue Light Card Help Centre with the details above and we’ll review your request. Please note that refunds and cancellations are not always possible once an order has been confirmed or issued.