Introduction
If you need to update your email address or other account details on your Blue Light Card account, the quickest option is to make the change yourself while you can still log in. If you can’t access your account, you can still ask the Support team for help through the Help Centre.
If you can still log in
You can update your details in your account settings on the Blue Light Card app or website.
- Sign in to your Blue Light Card account.
- Go to your account settings or profile section.
- Select the details you want to change, such as your email address or personal information.
- Save your changes and check that the updated details are correct.
If you can’t access your account
If you’re unable to log in, submit a request through the Help Centre and explain what needs changing. The Support team may need to verify your identity before they can update your email address or other personal details.
- Go to the Blue Light Card Help Centre.
- Submit a request for account detail changes.
- Include the details you want updated and the reason for the change.
- Follow any verification steps requested by the Support team.
What you may be asked to provide
- Your current account details
- Your new email address or updated information
- Verification information to confirm your identity
Need more help?
If you’re not sure what to include in your request, contact Support through the Help Centre and explain that you need help updating your account details.