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Finding, buying and checking the balance of Shopping Cards in the Blue Light Card app

Updated

Introduction

Shopping Cards are now managed in the Blue Light Card app and website. This guide explains how to find them, buy a Shopping Card, and check your balance so you can keep using your member savings with confidence.

Before you start

To make sure Shopping Cards appear correctly, please check the following first:

  • You are using the latest version of the Blue Light Card app.
  • You are signed in to the correct member account.
  • Your internet connection is working properly.
  • The Shopping Card you want is available from the provider.

How to find Shopping Cards

  1. Open the Blue Light Card app.
  2. Go to the Shopping Cards area.
  3. Browse the available Shopping Cards.
  4. Select a card to view the details, including any discount and usage information.

How to buy a Shopping Card

  1. In the Shopping Cards area, choose the card you want to buy.
  2. Enter the amount or denomination, if required.
  3. Review the order details carefully before you continue.
  4. Complete your purchase using the payment method shown in the app or on the website.
  5. Once your purchase is complete, your Shopping Card will be stored in your account.

Where to find Shopping Cards you have already bought

Any Shopping Cards you have already purchased are stored in the Shopping Cards area of your Blue Light Card account. You can view them in the app or on the website, depending on how the provider displays them.

How to check your balance

You can check your Shopping Card balance in one of the following places:

  • Your member account
  • The Blue Light Card app
  • The provider’s website

If you use the provider’s website, you may need the card details or reference information shown in your account.

If Shopping Cards are not showing

  1. Update the Blue Light Card app to the latest version.
  2. Sign out and sign back in to refresh your account.
  3. Check that you are using the correct member account.
  4. Try again on the website if the app is not displaying the Shopping Cards area correctly.
  5. If the issue continues, contact support through the Help Centre.

Contact support

If you still can’t see Shopping Cards or something isn’t working, please contact us through the Help Centre so we can take a look for you.

Additional information

For the best experience, keep your app updated and check your Shopping Cards regularly in your account. If you need help with a specific card or provider, the provider’s website may also show the most up-to-date balance and usage details.

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