Introduction
If you have forgotten your Blue Light Card password, or you are not receiving the reset email, this guide will help you get back into your account. Follow the steps below to request a new password reset link and check the most common reasons why the email may not arrive.
How to reset your password
To reset your password, go to the Blue Light Card sign-in page and select the password reset option. Enter the email address linked to your account, then follow the instructions in the email we send you.
- Go to the Blue Light Card sign-in page.
- Select the password reset option.
- Enter the email address linked to your Blue Light Card account.
- Check your inbox for the reset email and follow the link provided.
If you are not receiving the reset email
If the reset email does not arrive, try the checks below before requesting another link.
- Check your spam or junk folder.
- Confirm that you entered the correct email address.
- Wait a few minutes, then try again.
- Make sure your mailbox is not full.
- Check whether your email provider is blocking messages from Blue Light Card.
Still need help?
If you have tried the steps above and still cannot reset your password, contact the Help Centre through the support site. The team can help you regain access to your account.
Additional information
For account access issues, make sure you are using the email address registered to your Blue Light Card account. If you continue to have trouble, the support team may ask you to confirm your details before helping you reset your password.